Terms & Conditions

Last Updated: 20/03/2025

Welcome to CraftExpress . By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.

1. General

  • These Terms and Conditions apply to all visitors, users, and customers of our website.

  • By using our website, you confirm that you are at least 18 years old or have parental consent to use it.

  • We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

2. Products & Orders

  • We sell notebooks with unique cultural and colorful designs.

  • Product images and descriptions are for reference only. There may be slight variations in color and design due to printing.

  • All orders are subject to availability. We reserve the right to cancel or refuse any order.

3. Pricing & Payments

  • Prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.

  • We accept Bkash and Cash on delivery.

4. Shipping & Delivery

  • We currently deliver across Bangladesh.

  • Shipping times may vary depending on location and courier services.

  • We are not responsible for delays caused by courier partners.

5. Returns & Refunds

  • Returns and exchanges are accepted within 3 days of delivery if the product is defective or incorrect.

  • To request a return, contact us at craftexpressbd@gmail.com with proof of purchase and photos of the issue.

  • Refunds will be processed within 10 days after approval.

6. Intellectual Property

  • All content on this website, including images, designs, logos, and text, is owned by CraftExpress and protected by copyright laws.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.

  • We do not guarantee that our website will always be available, error-free, or secure.

8. Privacy Policy

  • Your personal information is collected and used in accordance with our Privacy Policy.

9. Governing Law

  • These terms are governed by the laws of Bangladesh.

  • Any disputes arising from these terms will be subject to the jurisdiction of Bangladeshi courts.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Craft Express
Email: craftexpressbd@gmail.com
Phone: 01910983590
Address: Sector11, Uttara, Dhaka

By using our website, you agree to these Terms and Conditions. Thank you for shopping with us!